Operations and Customer Service
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About the Employer
Our client is an Australasian freight forwarding business that is innovative in the way they custom their solutions. The firm has state of the art technology that offers effective and cost-efficient capabilities. You will be joining a passionate team that services long term clients, and they deliver solutions in a reliable and personable way. The business has a global presence through the agent network and have trusted partners that operate in all major ports.

About the role
You will have the opportunity to work across multiple disciplines. It is imperative that you have the required hands on experience and sound knowledge of the industry as you will hit the ground running. You should have a stable working history gained in freight forwarding and working in New Zealand.

In your new position you will be tasked with managing all levels of operations for both import and export sea freight and at times air. This will include managing the customer service functions and liaising with overseas agents. You will need to have a strong grasp on Cargowise and have excellent communication both written and verbal.

Apart of your new role you will be required to classify and lodge for both import and export shipments. You will also be preparing export documentation. It would be desirable if you have some exposure to exports.

About you
You will have a can-do attitude and present with a professional approach. Ideally you will have a stable work history within the industry.
If freight is your passion, we want to hear from you!

  • Proven operations experience gained working in New Zealand and in Freight Forwarding
  • Strong understanding on required documentation relating to imports & exports
  • High attention to detail with clear communication
  • Intermediate or above computer literacy including using Cargowise ESSENTIAL
  • Clear understanding of INCO terms and statutory requirements
  • Flexible with your working hours, reliable transport
If you have the above skills and are looking for your career opportunity, please contact Sandra Douglas (027) 7121976

ERG is a Staff Sure certified Recruitment agency which means we have systems & process in place to ensure every candidate is treated with respect, employed legally and paid properly.

Applicants for this position should have NZ residency or a valid NZ work visa.


Operations and Customer Service


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Contact Us

Ground floor
26 Bell Ave
Mt Wellington
PO Box 11671
Phone:    +64 9 258 5130
Fax:         +64 9 276 2731
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